Delivery and returns

Last updated 13 August 2026.

Where we deliver

Deliveries are made by hand, by me, to these suburbs:

Glen Iris, Ashburton, Malvern.

If your suburb is not on that list it is still worth asking. That is the regular run, not a hard boundary, and it will grow.

What it costs

• Delivery: a flat $5, whatever the order size.
• Pickup: free, from Glen Iris.

How long it takes

Most orders arrive within two to four days. Deliveries are made personally rather than through a courier, so if you need it by a particular day, put that in the notes when you order and you will get an honest answer about whether it is possible.

You will get a message before delivery. If nobody is home, the order is left in a safe spot only if you have told us that is fine. Otherwise we will arrange another time.

Pickup

Pickup by arrangement. I will confirm a time with you once your order comes through. The pickup address is confirmed with you once your order is placed. Please bring your order reference.

Damaged or leaking bottles

Tell us within seven days and we will replace the bottle or refund it, whichever you prefer. A photograph helps but is not essential. Because most orders are delivered in person, this is usually sorted with a phone call.

Changing your mind

Olive oil is a food product, so unopened bottles in original condition can be returned within 14 days for a refund of the product price. Return postage or delivery is at your cost unless the product was faulty. Opened bottles cannot be returned for change of mind, for food safety reasons.

If the oil is faulty, that is a different situation entirely and is covered below.

If the oil is not right

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If the oil is faulty, unsafe, or not as described, you are entitled to a replacement or refund for a major failure, and to have it replaced if the failure is not major. Contact us and we will resolve it. These rights apply regardless of anything else on this page.

Natural variation between harvests, and cloudiness in cold weather, are not faults. There is more about that on the FAQ page.

Cancelling an order

Ring or text 0417 188 345 with your reference number. If the order has not gone out yet, cancelling is straightforward and any payment is refunded in full.

Getting in touch

hello@theoliveguy.com.au or 0417 188 345. Have your order reference handy if you have one.